Frequently asked questions

bipnetjogja provides subscription-based internet access. Plans, speeds, prices, network availability and equipment requirements are checked for the customer’s location before agreement.

This service is operated by bipnetjogja. Use of the service is subject to the laws and regulations applicable in Indonesia.

The operator’s identity and address are available on the contact page. Please contact the operator if you need supporting business information.

Contact bipnetjogja with your installation address. The administrator checks coverage, helps you choose a plan, then agrees the fees and installation schedule with you. Customers receive a CID and invoice for the agreed service. Activation is recorded after installation, payment checks and connection work are completed.

Contact official contact with your CID or invoice number. The administrator helps check your plan, price, billing period, due date and payment status for your service.

If any information appears incorrect, request a review before paying again. Do not share account information with unauthorised parties.

Follow the amount, billing period, due date and payment options shown on your invoice. Pay only through the official instructions for that invoice; available channels may differ depending on the payment service configuration.

Payment is recorded after system confirmation or an administrator’s review. If you have paid but the status has not changed, prepare your invoice number and transaction evidence; do not immediately pay again.

Request a change through the administrator. A change may take effect immediately with prorated billing, or be scheduled for the next cycle as agreed. The administrator explains the old and new plans, effective date and any additional charge or credit before the change is confirmed.

A service pause must be agreed and recorded by the administrator. Billing stops when the pause takes effect and remains stopped until reactivation has actually been completed and confirmed. A planned return date alone does not activate the service.

Termination and equipment removal also require a request, staff scheduling and confirmation that the work is complete. Contact the administrator for details of outstanding obligations or equipment to be returned.

Report your CID, location, incident time and symptoms through the official contact. The administrator follows up with checks or assigns a technician. Handling times are communicated based on the circumstances and inspection results; this page does not promise a fixed restoration time.

Compensation for an outage or maintenance is reviewed and requires approval. Approved service credit differs from a cash refund and is not paid out automatically.

Duplicate payments, incorrect amounts or services not delivered as agreed may be submitted for review. Cancellations, unused periods, installation fees and refund methods are explained in the Refund Policy.

Identity, contact, installation location, service and transaction data are used for subscription administration, billing and support. Operational access is restricted by account role. Information required to complete a transaction may be processed by the payment provider.

Use the official contact for questions about data use or corrections. Do not send PINs, OTPs, passwords or full card details.