01 General terms
Please read these terms before requesting or using the service. The plan, location, fees and schedule are confirmed during ordering; this page supplements that agreement. Customers may request clarification before agreeing to anything that is unclear.
Use of the service is subject to the laws and regulations applicable in Indonesia. These terms do not remove customers’ rights protected by law.
02 Operator and official contact details
- Operator
- bipnetjogja
- Address
- Jl. Purbayan No. 6, RT 55/RW 13, Purbayan, Kotagede, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55173, Indonesia
- info@bipnet.co.id
- Phone
- 085643231122
Available support channels are listed on the contact page.
03 Plans and installation arrangements
Subscription internet services are available subject to network coverage and location checks. The plan name, speed, monthly price, equipment, installation fees and any special conditions are explained before agreement.
Installation schedules and estimates are confirmed after coverage checks and a survey, subject to network, equipment and technician availability. Site access, equipment readiness, weather and network conditions may affect the schedule; changes must be communicated to the customer.
04 Customer rights and responsibilities
Customers are entitled to plan information, invoice details, request status and explanations of complaint resolutions. Customers must provide accurate information, protect account access, pay valid invoices and provide agreed access for installation or maintenance.
Using the service or website for fraud, access abuse, network disruption or unlawful activity is prohibited. Loaned equipment belonging to the provider must be cared for and returned as agreed. Action concerning violations is reviewed and communicated according to the circumstances and applicable law.
05 Prices and payment
Prices are stated in Indonesian Rupiah (IDR). Plan details, billing periods, prorated amounts, adjustments, taxes or other applicable fees, amounts payable and due dates follow the agreement and official invoice. Additional charges must be explained before the customer agrees to the transaction.
Choose an available channel on the invoice page and follow its instructions. Payment is recorded after system confirmation or administrator verification. A transfer receipt alone does not replace a transaction status check. Do not give staff your PIN, OTP or password.
If there is a discrepancy or repeated payment, request a review before paying again. Cancellations and refunds follow the Refund Policy.
06 Plan changes, service pauses and termination
A plan change may take effect immediately with prorated billing or in the next cycle, subject to approval. The administrator shows the effective date and any additional charge or credit before confirmation.
A service pause must be recorded as agreed. Billing stops during the pause and resumes only after reactivation has actually been completed and confirmed, rather than simply on a planned return date. Reactivation, termination and equipment removal require staff follow-up and a completion record.
Valid historical invoices and equipment return requirements are reviewed upon termination. This page does not introduce any new penalties.
07 Customer data and website content
Identity, contact, location, service and transaction data are used as needed for registration, billing and support. Customers may contact bipnetjogja with questions about data use or corrections. Operational access is restricted by role.
Brands, logos, design and website content are protected according to their ownership and applicable permissions. Reuse beyond rights granted by law requires the owner’s permission; third-party material remains the property of its respective owner.
08 Outages and responsibility
Network, electricity, equipment, site or related-provider problems must be examined before their cause and follow-up actions are determined. bipnetjogja communicates inspection results and handling plans based on available information, without promising uninterrupted connectivity.
Compensation is reviewed using evidence and service conditions and requires approval; service credit is not an automatic cash refund. Responsibility is assessed under the agreement and applicable law, including customers’ rights where a service was not delivered as agreed.
09 Complaints, disputes and updates
Contact official contact with your CID or invoice number, a description of events and relevant evidence. Refund requests are reviewed within a maximum of 5 business days after all required evidence and information have been received. Customers may request an explanation of the review status and outcome.
Disputes are first addressed through discussion and a joint review. If unresolved, customers may still use dispute resolution channels available under Indonesian law.
Updates to these terms are displayed on this page with their effective date. Changes affecting customers’ rights, prices or obligations are communicated through registered contact details and agreed where required; they do not apply retroactively to remove rights or change payments that were already valid.